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My Account & Verification

Help & guidance surrounding any actions or changes you need to make to your account.

Registration

  • How do I verify my account?
  • I tried to register an account but it says I already have one...
  • Why do I need to provide documents to verify my account?
  • Sending my documents...
  • How do I register an account?
  • Speak With Our Verification Team

Login & Password

  • I'm unable to login, what should I do?
  • I received an error message when I tried to log in...
  • I'm having problems resetting my password...
  • I've forgotten my login details...
  • Playing from outside of the UK & Ireland

Updating Details

  • Welcome Back! Tips for Returning Players...
  • Direct Marketing Preferences Update
  • How do I unsubscribe from marketing emails?
  • Verifying my email address...
  • How do I update my payment details?
  • How do I update my personal details?

Closing My Account

  • Why has my account been closed?
  • How do I close my account?

Source of Funds Verification Process

  • Source of Funds Verification Process: Common Questions
  • What is the 'Source of Funds Verification Process'?
  • What documents do I need to send to verify my income?

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History

  • How can I check my account history?

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