This verification process is something that all members on our sites are subject to in one form or another. Some members would enter this process sooner, others later, depending on multiple factors. It is mentioned in our terms and conditions, that we can request documentation at any time, and this is agreed to, upon the creation of the account.

Usually, we would require information regarding employment status, occupation, and monthly income. Additionally, we need to see documents to confirm how play on site is funded.

Often, these documents would be bank statements in PDF format, which must show both your regular income and deposits on the site. Depending on the source of your income, there could be situations where more documents could be required (e.g. Self-assessment)

Always refer to the email you have received from us, which will contain all the information we require to verify your account.

To ensure a fair and safe environment for all our members, we need to have a clear understanding of their financial situation. Therefore, we need to gather information regarding employment and other additional funds that might be used to finance the activity on our sites, like inheritance, savings, investments, etc.

Being a UK licensed and regulated gambling operator we have an obligation to obtain information and documents regarding the source of funds members use to play on the site. As a licensing requirement of the UK Gambling Commission, all other gambling operators in the UK will be asking you for the same information at some point.

Rest assured information that you provide will be treated as strictly confidential in line with our Privacy Policy and will not be used for any other purpose than to fulfil our regulatory requirements.

To comply with regulatory requirements, we are required to verify any source of funds that are used to deposit on our sites and to evidence that a member does have sufficient funds to support any gambling activity. This process includes documentation requests and verbal interactions with our members.

Once we receive the documents, we proceed to review them, and we will get in touch with you, within the advised period. Please rest assured that we're working as quick as we can and will be in touch with you as soon as possible.

All information provided by you will be treated as strictly confidential in line with our Privacy Policy and would not be used for any other purpose than to fulfil our regulatory requirements. The process is handled securely by our Customer Due Diligence team and the information you provide is only used to help understand how you have been funding your gambling with us.

This process is not unique to ourselves. All UK gaming sites are required to adhere to these regulatory requirements. You can find further information on the UK Gambling Commission’s website here.

If you do not wish to send documentation, it is your right to choose, and we completely respect this decision. However, we may apply restrictions. We understand that this may be disheartening. Nevertheless, we can assure you that we take these measures with our regulatory and legal requirements in mind.

If you change your mind, you can always resume the verification process on your account. However, you must complete the process in full for the restrictions to be reviewed.