Sending my documents...
If we've asked you to provide documents to verify your account, here's where you can send them:
Age or Address Verification (e.g., Driving Licence, Passport)
If you've been asked to provide documents like your driving licence or passport to confirm your age or address, please contact our Verification Team.
Enhanced Verification Checks (e.g., Bank Statements, Proof of Earnings)
For more detailed requests, such as bank statements or proof of income, these fall under our Enhanced Verification. Please contact our Customer Due Diligence Team for assistance.
Unsure What Documents to Send?
The required documents would have been communicated to you by email or through your account. If you still have questions, our 24/7 Customer Support Team can help – just click the button in the bottom right corner of your screen and let our Virtual Assistant know you need help with verification.
How Long Does Verification Take?
- Standard Age/Address Verification: Up to 3 working days.
- Income or Other Information (Enhanced Verification): Up to 5 working days.