Top Questions

• Am I due a loyalty reward or bonus?
  We're always reviewing accounts and if you're ever due a reward, we'll pop one onto your account for you to enjoy! There is no need to contact our Customer Support team, as they can't credit these ...

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• I'm having problems resetting my password...
  If you've had problems trying to reset your password, the first thing to check is that you're using the correct email address. In order to receive the password reset email, you have to enter the em...

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• I'm unable to login, what should I do?
  If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more: I've forgotten my password, how do I reset it? You can reset your passwo...

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• How do I update my payment details?
  You can update your payment details on site providing that your balance is below £1 and you have no pending withdrawals. Simply head to My Account > Deposit Funds and you will see options available...

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• Why has my account been closed?
  Your account may have been closed for a number of reasons. In most situations, we will aim to reach out to you as soon as possible to let you know the reason why this has happened, so please check ...

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• When will I receive my withdrawal?
  You can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10.  Please note that for security reasons, we op...

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