Top Questions

• I'm unable to login, what should I do?
  If you are unable to login, this could be down to a few things. Please take a look at the options below to find out more: I've forgotten my password, how do I reset it? You can reset your passwo...

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• Direct Marketing Preferences Update
  As of 16th April, we have made some changes to how our marketing communications preferences work. These changes have been introduced as a result of new legal requirements attached to our gambling o...

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• Welcome Back! Tips for Returning Players...
  Firstly, welcome back to site, we've missed you! While you've been away we appreciate that things might have changed, whether that's the site itself or your details, so our "Welcome Back" guide aim...

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• Withdrawal Timescales - Easter Period
  As payment providers usually only process withdrawals on normal working days, it may take longer to receive your funds over the Festive period. You can check the status of your withdrawal by going ...

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• When will I receive my withdrawal?
  You can withdraw from your account at any time, provided that you do not have any outstanding verification requests and that your balance is above £10. Please note that for security reasons, we ope...

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• What limits are on my account?
  We believe that playing for fun and being in a safe environment goes hand in hand and as a safety net, we not only allow you to set a limit on your account, but we also set a limit that you're able...

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