The first step for any returning player is remembering the details you signed up with. With so many usernames and passwords these days it can always be difficult to remember what you used to register in the first place. If you've received an email from us recently, then the email that this was sent to will be the email address you signed up with, and if we ever send something through the post, it should have your username on to help you out.

In terms of your password, that can always be the most challenging part to remember, but we've got you covered. Simply head to the "Login" page and click "Forgotten Details". You'll be asked for your email address and Date of Birth - remember that these must match the details registered on your account. Simply fill in the form, click "Confirm" and you should receive an email within the next 10 minutes with details on how to reset your password. 

If you don't receive an email then it's likely that the details you entered on the form were incorrect so you can always try again.

Before getting started with playing on site, it's important to check that your personal details are all correct. If you've moved house or changed your details since you were last with us, this could mean that we're not able to process your winnings unless they are updated, so getting them in order first is always best practice. 

Simply head to My Account > Manage Details. Here you'll see any warnings about your account details such as things you'll need to verify as well as your contact details, security and contact preferences. Check that the information is correct and if not, just click "Edit" to update them.

One of the most common changes we see from players who have been away for a while is that their payment method has expired. Obviously if your Deposit Method has expired then you won't be able to add funds to your account, but many of our players neglect to also check that their bank information is correct. 

We operate a closed loop policy with your money, meaning you can only withdraw to the payment method or bank account linked to the account that you deposit from. It's important to check both the Withdraw > Update Bank Details and the Deposit > Update / Add Method sections to make sure your payment details are up to date before funding your account. If these details are incorrect now, it may delay the processing of any withdrawals you make further down the line.

While you've been away there have no doubt been changes to our library of games and also the promotions that we offer. It's always good to take some time to navigate around the site and just get yourself up to speed with what's going on. 

We've got a fantastic range of promotions available on our promotions tab and checking those first could see you bag a prize by playing your favourite games. We're also updating our games on a regular basis, and we might have something under our "New Games" section which catches your eye.

As well as updating our games and features on site, we're always looking for more ways to protect our players. Whether it's controlling the amount of money or time you spend on site, we've got plenty of tools to help you have fun with us, whilst only spending the time and money that you can afford to spend.

Head to the Play Responsibly section to find out more about all of the tools we offer to help keep you playing safely and responsibly.

Whether you've got a problem with a game, your funds, your controls or your details, we're always here to help. Not only do we have a wide range of FAQs that cover every possible question you might have, our dedicated 24/7 Customer Support team are also available at the click of a button so feel free to get in touch with us any time. 

We want your return to site to be as seamless as possible and whether it's a question, a problem or feedback, we're always available to talk.