Return from Self Exclusion
We're serious about responsible gambling, and before you return to the site we want to make sure you've got all the tools you need to enjoy your play with us safely. Here's what to expect when you get in touch to reopen your account.
What happens when I contact you to reopen my account?
You'll have a short chat with one of our team to get your account reopened. This gives us the chance to check in with you, make sure you feel ready to return, and point you towards any tools or support that might help along the way.
Simply click the chat icon in the bottom-right-hand corner of your screen to get started.
How long will the chat take?
This varies from person to person — some conversations take just a few minutes, others a bit longer, depending on your individual situation.
Can I reopen my account before my self-exclusion period ends?
Please note that it isn't possible to reopen a self-excluded account before the exclusion period you set has ended. If you get in touch before your end date, we won't be able to reactivate your account, but our team is still happy to talk if you'd find that helpful.