On request, we will suspend access to your account (by way of Self-Exclusion) for a minimum period of 6 months and up to 5 years, during which time it will not be possible for the account to be accessed by you for any reason.

The Gamesys Group is one of the leading UK online gaming businesses and operators behind Jackpotjoy.com, MONOPOLYCasino.com, VirginGames.com, DoubleBubbleBingo.com, RainbowRichesCasino.com and BallyCasino.co.uk. Any other accounts that you hold across the other websites that we operate will also be closed under the terms of our Self-Exclusion policy.

Any balance on your account(s) will be transferred to your last known payment method, or any other third-party payment method which we make available.