Most of the details which you used to register can be managed by going to My Account > Manage Details. Here you will see all of your personal information and most sections have an 'Edit' button which can be used to change them. When you change your details it can take a little while to take effect, but should normally be processed within 24 hours.

The only exceptions to this rule are your username and your full name.

To update your username, you must contact our Customer Support team through our Live Chat service.

If you have had a name change recently, this must also be handled by our Customer Support Team. Please start a Live Chat to get assistance. Our agents will then guide you on the next steps, which may include asking you to send a copy of your marriage certificate or deed poll to id@ballycasino.co.uk .