Our Customer Due Diligence team is here to ensure that all our members are playing responsibly and within their means. The team is available 24/7, to answer any queries you might have about the limits or restrictions applied to your account or about the Source of Funds verification process. You can contact the Customer Due Diligence team via the following channels:

· Via Phone on 01782 983221 – our team is available 24/7.

· Via Live Chat by clicking the chat icon on the bottom right corner of the screen and choose the Customer Due Diligence option - available between 8AM and 8PM.

If you’ve already provided documentation and you're looking for an update on your account, the Customer Due Diligence Team might not be able to provide any updates before the advised review period has ended. Please rest assured that we're working as quickly as we can and as soon as we've reviewed your documents, we'll be in touch with updates.