It's always better to be safe than sorry. As a quick guide, here's a few things that we guarantee when contacting you:

•  We will ALWAYS reference your name or username in any form of contact.
• We will NEVER use terms such as "Dear Valued Customer".
• We will ALWAYS contact you from an email address such as @ballycasino.co.uk.
• We will NEVER ask you to disclose your password to us via email.
• We will NEVER ask you to disclose your full payment details to us via email.

If you have any concerns, please get in touch with us via the button in the bottom right-hand corner. Just let our Virtual Assistant know your query, and we'll be there to help you out.