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What are Temporary Internet Files and how do I clear them?

Temporary files are small pieces of data that your browser stores, as a history of the sites that you have visited. It keeps a record of this to provide a faster search service in the future. We recommend that you clear these out on a regular basis, as if too many build up, they can affect the way in which our site and games load for you.

If you are having issues with game lag, balance updates, or games being stuck on loading you can follow these steps below that can help get your account back to normal.

Remember, if you're unsure whether or not your game has completed on our server, you can always head to My Account > History > Gaming History for a full breakdown of your recent gameplay.

Please click the relevant option that applies to you:

Google Chrome
  1. Open a Google Chrome page
  2. Click the three horizontal dots in the top right-hand corner (just underneath the ‘X’)
  3. Click ‘History’ and then ‘History’ again Then click ‘Clear Browsing Data’ from the left-hand side
  4. Click ‘Advanced’ rather than ‘Basic’
  5. Ensure ‘Time Range’ is set to ‘All Time’ Make everything from ‘Browsing History’ down to ‘Cached Images and Files’ is ticked
  6. Click the blue ‘Clear Data’ button
  7. Restart the browser for changes to take effect
Safari (Desktop or Laptop)
  1. Open a Safari page
  2. Click ‘Safari’ in the top left of your screen and then select ‘Preferences’
  3. Within the window that pops up, click on the Privacy tab and then 'Remove All Website Data...'
  4. Click the button that says 'Remove Now' to remove all data stored in your browser.
  5. Restart the browser for the changes to take effect.
Safari (Mobile or iPad)
  1. Tap the ‘Settings’ icon (Cog symbol) on the Home screen of your device
  2. Select ‘Safari’ from the list of Apps Then click ‘Clear History and Website Data’
  3. From the right-hand side and press ‘Clear History and Website Data’ again to confirm
  4. Restart the browser for the changes to take effect
Mozilla Firefox
  1. Open a Mozilla Firefox page
  2. Click the Library button (3 straight lines and 1 wonky line) in the top right-hand corner
  3. Click ‘History’ and then ‘Clear Recent History’
  4. Where it says ‘Time Range to Clear’ be sure to click the drop down and select ‘Everything’
  5. Underneath where it says ‘History’, ensure ‘Browsing & Download History’, ‘Cookies’ and ‘Cache’
  6. Click the ‘Clear Now’ button.
  7. The window will close and the items you’ve selected will be cleared
  8. Restart the browser for the changes to take effect
Microsoft Edge
  1. Open a Microsoft Edge page
  2. Click the ‘Tools’ icon (3 dots side by side in the top right-hand corner of the browser)
  3. A menu will appear.
  4. Find ‘Settings’ and click it Another menu will appear.
  5. Find the section labelled ‘Clear Browsing Data’ and click on the button labelled ‘Choose What to Clear’
  6. The ‘Clear Browsing Data’ menu will appear.
  7. Tick the boxes labelled ‘Browsing History’, ‘Cookies and Saved Website Data’ and ‘Cached Data and Files’ and click on the ‘Clear’ button
  8. Restart the browser for the changes to take effect
App on iPhone
  1. Please delete the App then go back to the App Store to re-download it.
Android
  1. Open the settings application
  2. Tap the storage heading to open its settings page (If your phone runs Android Oreo or earlier, you’ll want to open the App Manager settings page.)
  3. Tap the Other Apps heading to see a list of your installed Apps.
  4. Find our App in this list, and click the “clear cache” button.