Connection issues can occur for a number of reasons, but rest assured we have tools in place to ensure you don't lose out when they do happen. Whether you're half way through a game of Bingo or in the middle of a bonus round on Slots, all games will play out on our secure server whether or not you're there to see them happen. This means you can always check the result of a Box Bonanza you were opening or a game you were playing on your Account History.
There's a few steps that you can take on your device to reduce connection issues:
- You may need to clear your temporary internet files and cookies on your device to avoid having any connection issues. Click here for instructions for all devices.
- If you're still struggling after clearing your temporary internet files, it may be worth checking your internet connection, particularly if you're on mobile. We always recommend playing our games while connected to WiFi or on a 5G connection. Check your signal strength and then try to load the games.
- It can also be beneficial to close down all of the apps on your phone and restart your device if nothing else has fixed the problem.
Some of our slots may ask you to ''Resume Playing' after a connection error occurs. This is completely normal and it means you can pick up where you left off. If you don't get this message though, fear not. Head over to check your Account History or feel free to get in touch with our 24/7 Customer Support Team using the Live Chat icon in the bottom right hand corner of your screen and we can talk you through what happened.