We want to make this process as seamless as possible, so have provided 3 ways in which you can send your documents to us.
To verify your income, a recent bank statement that shows both your income and deposits to Bally Casino is usually required.
Option 1 – Virtual Assistant – Upload Docs
Some customers prefer to upload documents to us directly, therefore you have the option of going through live chat and speaking with one of our agents, alternatively you can go through our Virtual Assistant and upload your documents securely and it automatically gets passed to our team of experts to review your documents.
Click on the ‘Chat to Us’ icon in the bottom right corner of your screen, and when prompted, select the option to upload your documents via the AI bot option.
Option 2 – Live Chat
If you click on the ‘Chat to Us’ icon in the bottom right corner of your screen, this will go through to one of our verification agents.
You will be able to upload the documents securely through live chat and one of the team will be able to verify your documents as soon as possible.
Option 3 – Email
Some people prefer to just use email and send the require documents directly to our team – that is perfectly OK with us – please attach your documents and send these to firstname.lastname@example.org or hit that ‘reply’ button on the email we sent you requesting the documents and one of friendly team will review the information as soon as possible.
What happens if I don’t provide it when asked?
Unfortunately, if we are unable to speak with you or you can’t provide us with the required information or documentation, we may take steps to restrict your account until we are able to obtain this.
This is the last thing we want to do, and we want our customers to enjoy playing on our site, therefore we urge you to comply with the request as soon as you can so that we can verify the information and let you continue enjoying your gambling.
If you would like to know more information from the UK Gambling Commission on this topic of operators requesting personal information such as bank statements, then please click here.