We understand that it can be quite disheartening when you participate in a promotion and do not receive a reward. There could be a couple of reasons for this. Firstly, it could be because the promotion you took part in was a Prize Draw, where the reward is not guaranteed for every participant. In a Prize Draw, winners are randomly selected, and not everyone will receive a reward.

Another reason could be that you did not meet the requirements of the promotion. Promotions often have specific criteria that participants need to fulfill in order to be eligible for the reward. It is important to carefully read and understand the Terms and Conditions of the promotion to ensure that you meet all the requirements. This will help you avoid any disappointment or confusion regarding the eligibility criteria and the likelihood of receiving a reward.

Should you ever be due something from a promotion, we'll be sure to notify you via Email or onsite.