I have not received my 'Refer a Friend' reward…
There are a few reasons as to why you or your friend wouldn't have received your 'Refer a Friend' reward and we're here to help.
Has the wagering requirement been met?
It is likely that your friend hasn't met the wagering requirement in order for the reward to be credited to your account. Your friend must go on to deposit at least £10 and meet the minimum wagering requirements of £40 on the site on Poker, Slots, Bingo and Casino (excluding Blackjack). Wagering on different games contributes different amounts towards the Refer a Friend Scheme's wagering requirements:
| Game | Percentage of each wager on the game that will contribute towards your wagering requirements | Total amount you need to wager, if playing on only this game type |
|
Bingo |
100% |
£40 |
|
Poker |
20% |
£200 |
| Slots | 5% | £800 |
| Casino games (excluding Blackjack) | 2.5% | £1600 |
| Blackjack | 0% (no contribution) | n/a |
Your friend can check how much they've wagered so far via the Game History section onsite, which can be found within My Account > History.
Please note that due to GDPR, we cannot discuss how much your friend needs to wager with you.
Did your friend enter your details correctly when registering to the site?
If your friend inputted your details during registration, it is possible that they may have entered your username or email address incorrectly. This will have stopped the referral from linking successfully.
You can keep track of how many friends you have referred via Refer a Friend > My Referrals.
Has your friend breached the Terms and Conditions?
Our system has found that the referral is in breach of our 'Refer a Friend' Terms and Conditions. This could be because your friend already has an account with us or a number of other reasons.
You can find the Terms and Conditions for the promotion here.
If you feel that a referral has been failed incorrectly, please contact our friendly Customer Support Team via our Live Chat service by clicking on the chat bubble in the bottom right-hand corner of your screen.