If you’re having trouble seeing or loading our games, don’t worry — this is usually quick and easy to fix. The steps below cover the most common reasons games may not appear.

1. Check any ad‑blockers or pop‑up blockers
   If you’re using an ad‑blocker or pop‑up blocker, this can prevent games from loading correctly. You’ll need to disable it to access the games. Click here for step‑by‑step instructions and more information.
2. Clear your cache and cookies
   Clearing your temporary internet files and cookies can resolve many loading issues. Click here for instructions for all devices.
3. Check your internet connection
   If the issue continues, check your internet connection — especially if you’re playing on mobile. We recommend using WiFi or a strong 5G connection. Once you’ve checked your signal strength, try loading the games again.
4. Restart your device
   If none of the above steps have worked, closing all apps and restarting your device can often resolve the issue.

Still having trouble? Please get in touch with us using the button in the bottom‑right corner of your screen. Let our Virtual Assistant know what’s happening and we’ll help get you back up and running.