To receive your Free Spins, please ensure that you have opted-in on the Deposit page. You also need to deposit a minimum of £10 and then wager this amount on site. Once £10 has been wagered, you should receive a pop-up message confirming your free spins are available to use.

Once you've wagered £10 onto the site, the Free Spins are credited immediately to your account. If you're unable to play them, you may need to clear your temporary internet files and cookies. You can find instructions on how to do this by clicking here.

From time-to-time, technical errors may occur during your game. This can happen for a number of reasons, such as a dip in your internet connection or a caching error. Thankfully, all of your games will play out successfully on our secure servers. You can double-check the result of your Free Spins by heading to My Account > History > Game History. If there is no green tick next to the game round, you will be able to re-enter the game and continue playing your spins. Before re-entering the game, we would advise that you clear your Temporary Internet Files and Cookies. You can find instructions on how to do this by clicking here.

If you haven't received your £20 Free Bets, please check the following:

• Opt-in: Ensure you ticked the opt-in button on the deposit page *before* you made your first deposit. This choice is locked in and cannot be changed retrospectively.
• Qualifying Bet: You must place a qualifying cash bet of at least £10 on any sportsbook market, at odds of 1/2 (1.5) or greater (at the time of settlement). The value of each individual bet must be £10 or more. Excluded bets (Boosted odds, Profit boosts, Second chance bets, Free bets, Bets placed with bonus funds, 2up Markets) do not count.
• Settlement: Your Qualifying Bet must settle within 30 days from the date you made your first deposit.
• Voided/Cashed Out Bets: If your Qualifying Bet was cashed out, voided, or cancelled, it won't qualify. You would need to place another qualifying bet within the same 30-day window.
• Timing: While we aim for instant crediting upon settlement, please allow up to 72 hours for Free Bets to appear in your account in case of technical difficulties.

Once your qualifying bet has settled and your Free Bets are credited, a Free Bet token will appear in your bet slip. To use it, ensure the value of your bet is set to at least £10, and then select the token in your bet slip. If the token is not appearing, please first review the 'Why haven't I received my Free Bets?' section above to ensure all requirements have been met.