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Welcome to our Help Centre
Help & guidance surrounding any actions or changes you need to make to your account.
I tried to register an account but it says I already have one...
How do I register an account?
Login & Password
I'm unable to login, what should I do?
I received an error message when I tried to log in...
I'm having problems resetting my password...
I've forgotten my login details...
Playing from outside of the UK
How do I unsubscribe from marketing emails?
Verifying my email address...
How do I update my payment details?
How do I update my personal details?
Closing My Account
Why has my account been closed?
I don't want to move my account from Megaways to Bally Casino...
How do I close my account?
How can I check my account history?